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LawnNotes

Account control

Delete your LawnNotes account

You can start deletion inside LawnNotes without contacting support. Because field records belong to shared organization workspaces, the effect on workspace data depends on your role and whether other members remain.

Delete in the app

  1. Sign in to LawnNotes.
  2. Open Settings.
  3. Find Account deletion and choose Delete Account.
  4. Review the workspace impact, confirm the required details, and complete the deletion prompt.

If you are the only owner of a workspace that still has other members, LawnNotes may require you to transfer ownership or remove the remaining members first. Follow the explanation shown in the app; do not remove teammates whose records they still need.

Request help without app access

If you cannot sign in or complete the in-app flow, email support@lawnnotes.com from the address used for your LawnNotes account with the subject “Account deletion request.” Include your organization name, but do not send your password, reset link, or private workspace content.

We may ask for information reasonably needed to verify that you control the account before processing a support-assisted request.

What happens to your information

  • Your authentication account, active session, personal profile, membership, and personal preferences are removed or disconnected from active use.
  • Field records created for an organization may remain when other authorized members continue using that shared workspace. Attribution may be retained in a limited historical form so the organization's records remain understandable.
  • If a sole-member owner deletes their account, the organization's data and media metadata are deleted. Removal of the underlying private media files is queued and audited.
  • Customer-report links should be reviewed and revoked before deletion. A published version retained as organization history may outlast a revoked sharing link.
  • Security, audit, legal, dispute, and backup copies may be retained when applicable and only for as long as reasonably required for those purposes.
Account deletion is permanent. Make sure synchronized work is complete and export any records your business must retain before confirming.

Before deleting

Deleting your LawnNotes account or removing the app does not cancel an Apple subscription. First open iPhone Settings → your name → Subscriptions → LawnNotes and cancel if you want future billing to stop. Apple controls subscription cancellation and purchase records.
  • Reconnect each device and resolve pending, failed, or saved-media changes.
  • Transfer workspace ownership when teammates need continued access.
  • Review active customer report links and revoke any that should no longer work.
  • Save independent copies of records and original media you are required to keep.

For questions about deletion or organization-controlled records, contact support@lawnnotes.com. See the Privacy Policy for additional information about retention and privacy choices.